Support & feedback

We’d love to hear from you.

Loving something, missing something, or stuck on something? Onwards is still young, and your feedback and ideas shape what we build next. Every message is read by a real person.

Email us

One inbox for everything — feedback, ideas, bugs, and account help.

harsh.thakkar@hblance.com

Or open your email app →

What’s on your mind?

Pick one and we’ll start the email for you.

Share feedback

What you love, what feels off, what made you smile. The honest stuff helps most.

Send feedback →

Suggest an idea

A feature you wish existed, or a way you’d love to use Onwards with your people.

Share an idea →

Report a bug

Something broken or confusing? Tell us what happened and we’ll look into it.

Report a bug →

Account & sign-in help

Trouble signing in or verifying? Try “Forgot password?” in the app first, and check your spam folder for codes.

Get help →

Privacy & your account

Privacy request

Use the subject “Onwards privacy request” and tell us whether you want access, correction, export, restriction, or deletion.

Delete your account

Email from your account address with the subject “Onwards account deletion request.” We may ask you to verify ownership before acting.

Reporting a problem? These details help

Your account email address.
Whether you use iOS or Android.
Roughly when it happened.
What you expected, and what happened instead.

Please leave out passwords, verification codes, and private content (blur screenshots if needed). Onwards will never ask you to send a password or one-time code by email.

Onwards is operated by HB Digital FZC, registered in the United Arab Emirates. For how we handle your information, read the Privacy Policy.